Handling Crisis

One of the best ways to handle crisis in your professional life or in the classroom is to be prepared with strategies to avoid crises in the first place and to manage it as best one can when natural disaster, or a student's physical or mental illness makes avoidance impossible.  This section is divided into 7 "Dig deeper" sub-sections addressing various aspects of crisis.

Managing Conflict with Students and Peers:

In this section you will learn how to:

  1. Approach conflict with a positive attitude;
  2. Describe the perception of incompatible goals among the conflicting parties.
  3. Define the unmet needs (scarce resources) the parties perceive.
  4. Clearly describe the struggle for yourself.
  5. Facilitate the description of struggle for the conflicting parties.
  6. Employ teaching methods that reduce potential conflicts between you and your students.
  7. Utilize effective and appropriate language to reduce defensiveness in the conflicting parties.
  8. Cope with the criticism associated with defensiveness in conflict situations.
  9. Employ problem-solving techniques to create satisfying outcomes.
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Potentially Violent Behavior

Be sure to read this section so that you will know how to respond to:

Early warning signs of potentially violent behavior

  1. Direct, veiled, or conditional threats of harm
  2. Intimidation of others
  3. History of violent behavior
  4. Carrying a concealed weapon or flashing a weapon to test reactions
  5. Extreme interest in weapons
  6. Fascination with incidents of violence
  7. Paranoid behavior
  8. Moral righteousness
  9. Bizarre thoughts
  10. Expression of extreme desperation
  11. Unable to take criticism
  12. Disregard for the safety of others
  13. Being a loner

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Disruptive Behaviors

Dealing with behavior problems is part of your job. Fortunately, it is a very small part. Learn about various disruptive behaviors, how to prevent them, and how to handle them.


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Emotionally Troubled Students

In this section you will learn how to:

  1. Recognize signs of emotional problems
  2. Develop techniques for aiding troubled, disruptive or violent students.
  3. Defuse a threatening situation
  4. Distinguish a student in crisis from a student needing help for a chronic problem
  5. Make referrals in many different situations to professional help available on campus.

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Sexual Harassment

  • What is sexual harassment?
  • Don't be vulnerable to allegations. Things you should and shouldn't do.


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Medical Emergencies

In this section you will develop strategies for dealing with the most common medical emergencies such as:

  1. Anxiety attacks
  2. Respiratory difficulties
  3. Seizures
  4. Loss of consciousness
  5. Diabetic reactions
  6. Heart attack

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Earthquakes, Fires and Blackouts